Refund policy
No Returns or Exchanges
As all our products are made-to-order and customized, we do not accept returns or exchanges once the order is confirmed.
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order OR before design approval (whichever is earlier)
- Once the design is approved or the 12-hour window has passed, the order is processed and cannot be cancelled or modified
Damaged or Incorrect Orders
We take utmost care in quality and packaging. However, in rare cases:
- If you receive a damaged or incorrect product, please contact us within 12 hours of delivery
- Kindly share clear images and an unboxing video for verification
- Once approved, we will offer a replacement (no refunds)
No Warranty or Guarantee
All our products are handcrafted and customized. Therefore:
- We do not provide any warranty or guarantee
- Slight variations in design, color, or finish may occur
Handmade Nature of Products
Since each product is handmade and personalized:
- Minor imperfections such as small scratches, slight uneven textures, or finishing variations may occur
- These are a natural part of handcrafted products and are not considered defects
- This is especially applicable to delicate elements like ribbons and decorative details
Refunds
We do not offer refunds once an order is placed and processed.
Refunds are only applicable in cases where an order cannot be fulfilled from our end.
Need Help?
For any concerns or assistance, feel free to reach out to us:
- WhatsApp: +91 70390 69995
- Email: inknbow@gmail.com